This Privacy Policy explains what personal information jilihost collects from Filipino players, how it is used, and the choices available to you. By registering an account or using the platform, you agree to the practices described here. For any questions not covered below, the FAQ page is a good starting point.
jilihost collects only the personal information needed to operate your account safely and in line with applicable Philippine regulations. Below is a clear breakdown of each category of data we handle.
When you register on jilihost, we collect your name, date of birth, email address, mobile number, and a username of your choosing. This information is required to create and secure your account, confirm that you meet the minimum age requirement of 18 years, and communicate with you about your account activity. We may request a government-issued identification document to complete identity verification in accordance with our obligations under Philippine anti-money laundering and gamingregulations. Your identity data is stored securely and accessed only by authorised personnel when operationally necessary. You may request a copy or correction of your identity data at any time by contacting our support team.
To process deposits and withdrawals in Philippine pesos, jilihost collects payment method details, transaction amounts, timestamps, and reference numbers. We do not store full card numbers or online banking credentials on our servers — payment processing is handled through certified third-party payment providers who maintain their own security standards. Transaction records are retained for the period required by applicable Philippine financial regulations and are used to investigate disputes, detect fraud, and comply with audit requirements. If a withdrawal requires additional verification, we may ask for supporting documentation to confirm ownership of the payment method. All financial data in transit is protected by industry-standard encryption.
When you access jilihost through a mobile browser or desktop, we automatically collect technical data such as your device type, operating system, browser version, IP address, session duration, and pages visited. This information helps us optimise the platform's performance on Philippine mobile networks, detect unusual login patterns that may indicate unauthorised access, and improve the overall user experience. Usage data is analysed in aggregate and is not used to build individual profiles for sale to third parties. We may use session cookies and similar technologies to maintain your login state and remember your preferences between visits. You can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
When you contact jilihost support or submit feedback, we collect the content of your messages along with your account identifier and the date and time of communication. This data is used solely to resolve your enquiry, improve our support processes, and maintain a record of resolutions for quality assurance purposes. Support records are retained for a reasonable period after the matter is closed, after which they are deleted or anonymised. We do not use support communications for marketing profiling. If you receive email or SMS notifications from jilihost, you may opt out of non-essential communications at any time through your account settings or by contacting support directly.
The personal information collected by jilihost is used to operate and maintain your account, process financial transactions, verify your identity, deliver customer support, and comply with legal obligations under Philippine law. We may also use anonymised and aggregated data to analyse platform performance, develop new features, and understand how Filipino players engage with different sections of the site. We do not sell, rent, or trade your personal data to third-party advertisers. In cases where we engage trusted service providers — such as payment processors or identity verification services — those partners are contractually bound to process your data only for the purpose for which it was shared and to maintain appropriate security measures at all times.
jilihost may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal process. We may also share data with our contracted service providers strictly to enable platform operations, as described above. In the event of a business restructuring, merger, or acquisition, your data may be transferred as part of that transaction, and you will be notified in advance where required by applicable law. We do not disclose personal data to any third party for their own independent marketing purposes. All disclosures are logged and subject to our internal data governance review process.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in line with our legal obligations and legitimate operational needs. Identity and transaction records are subject to minimum retention periods mandated by Philippine anti-money laundering regulations. Once the applicable retention period has expired and there is no ongoing legal or regulatory requirement to keep the data, it is securely deleted or irreversibly anonymised. If you request account closure, we will begin the deletion process in accordance with our retention schedule and confirm completion when done. You may enquire about the specific retention period applicable to your data by contacting our support team.
As a registered player based in the Philippines, you have the right to access, correct, and request deletion of your personal data held by jilihost, subject to our legal retention obligations. You may also object to certain types of processing or request that we restrict how your data is used while a dispute is being resolved. To exercise any of these rights, please contact our support team using the email address listed in the footer below, and we will respond within a reasonable timeframe. Please note that some requests — for example, deletion of transaction records — may not be fully fulfilled where retention is required by Philippine law. We take all data rights requests seriously and will communicate clearly about any limitations that apply.
jilihost employs a combination of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, and misuse. These include encrypted data transmission, access controls that limit who within the organisation can view sensitive information, and regular reviews of our security practices. Whilst we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you also play a role by keeping your account credentials confidential and logging out after each session on shared or public devices. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority as required by applicable law.
This Privacy Policy may be updated from time to time to reflect changes in platform features, applicable Philippine regulations, or our internal data practices. When material changes are made, the revised policy will be published on this page with an updated effective date, and registered players will be notified through the platform where required. We encourage you to review this page periodically so that you remain informed about how your personal information is being protected. Continued use of jilihost after any update constitutes your acceptance of the revised policy. If you do not agree with a change, you may request closure of your account by contacting support.
For questions about this Privacy Policy or to exercise your data rights, please reach out to the support team at the email address shown in the footer. You can also find answers to common privacy-related questions on the FAQ page. If you are a new visitor and would like to explore the platform, you are welcome to create a free account or log in to an existing one. jilihost is committed to transparent data practices and to giving Filipino players clear, honest information about how their data is managed at every stage of their journey on the platform.